Refund policy

Last updated: August 19, 2026

We would rather you end up with something you actually use than something that sits in a closet. If your order is not right, we are here to help. Please read this Return & Refund Policy before requesting a return.

If anything is unclear, email our support team at info@marasnest.com before you send an item back.

1. How Our Business Works

Mara’s Nest uses a direct fulfilment model. To avoid unnecessary waste and keep our
environmental impact down, many of our products ship directly from the suppliers we work
with.

Because of that, approved returns have to be sent to our supplier’s designated return facility, which may be located outside your country of residence, including China.

2. Return Eligibility

You can request a return within 14 days of receiving your order.

To request a return, email info@marasnest.com and include:

Your order number
The reason for your return
Photos, if the item is damaged or incorrect

A return can only be requested after your order has been delivered.

Once your request is approved, we send you the correct return address and instructions. Returns sent without approval may not be accepted.

3. Return Conditions

To qualify for a return:

A valid reason for the return must be given.
Items must be unused, unwashed and in their original condition.
All original tags, labels and packaging must still be attached.
Trying a product on at home is fine. Using it outdoors or with your child is not.
Sale or discounted items cannot be returned unless they are defective or incorrect.
Ordering several variants with the intention of returning the ones you do not want is discouraged, and may lead to a return request being refused.
For hygiene reasons, certain items — including soother pouches, teething products and anything else that touches your child’s mouth or skin directly — can only be returned unopened, unused and in their original sealed packaging.

4. Return Shipping Costs

Unless the item is defective or we made an error with your order:

Return shipping costs are the responsibility of the customer.
Any international shipping fees, customs duties, taxes or import charges related to the return are also the responsibility of the customer.
Arranging and paying for the return shipment is up to the customer.

We strongly recommend using a shipping service with tracking. Mara’s Nest cannot process a return that we cannot confirm as delivered.

5. Alternative Solutions

An international return can be slow and expensive, and it is not always the best outcome for you.

So before you ship anything back, contact us. In many cases we can offer something that works better, such as:

A partial refund
Store credit
A replacement item
A discount on a future order

We discuss any alternative with you individually by email, with the aim of landing on the solution that actually suits you.

6. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, incorrect, or clearly different from what you ordered, contact us within 14 days of delivery.

Please include:

Your order number
A clear description of the problem
Clear photos showing the product and the issue

Without photos we may not be able to process your request.

Once we have reviewed your claim, we work with you on an appropriate solution, which may be a replacement, a refund, or another suitable outcome.

7. Refunds

Refunds are processed once the returned item has been received and inspected at the designated return facility.

After your return is approved:

Your refund is issued to the original payment method.
Refunds are usually processed within 14 business days after approval.
Original shipping charges are non-refundable, unless the law requires otherwise or the error was ours.

Your bank or payment provider may need extra time before the refund shows up in your account.

8. Order Cancellations

Orders start processing shortly after they are placed, so we cannot guarantee that a cancellation will go through.

Once an order has entered processing or has shipped, it can no longer be cancelled.

If something is wrong with your order, email info@marasnest.com before starting a payment dispute or chargeback. We aim to resolve issues fairly and quickly. A chargeback filed without contacting us first usually slows the process down rather than speeding it up.