Shipping policy

Last updated: August 19, 2026

At Mara’s Nest we want your order on its way as quickly as possible, and we want you to know what to expect before it arrives. Please read this Shipping & Delivery Policy before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after payment has been received.

Once your order has been dispatched, you receive a shipping confirmation email with your tracking information.

Orders are not processed or shipped on weekends or public holidays.

2. Estimated Delivery Time

After your order has been processed, the estimated delivery time is 1–7 business days, depending on where you live.

Delivery estimates are estimates, not guarantees. They can be affected by circumstances outside our control, including:

High order volumes
Public holidays
Severe weather
Customs inspections
Carrier delays
Unexpected logistical disruptions

If something takes longer than expected, thank you for your patience. We would rather tell you honestly than promise a date we cannot keep.

3. Shipping Origin

To avoid unnecessary waste and keep our environmental impact down, many of our products ship directly from the fulfilment partners we work with.

Depending on your delivery address, your order may be shipped from one of our supplier facilities, including warehouses located in China.

In some cases customs duties, import taxes or additional fees may apply. Where they do, these charges are the responsibility of the customer and are set by local customs authorities.

4. Shipping Costs

Shipping costs are calculated at checkout, based on:

Destination
Package weight
The shipping method you select

The total shipping cost is always shown before you complete your purchase.

5. Order Tracking

Once your order has shipped, you receive an email with your tracking number and tracking link.

Please follow your shipment using that tracking information. It tells you whether:

Your package is scheduled for home delivery.
A delivery attempt has been made.
The package is waiting at a local pickup location.
Additional delivery instructions are needed.

If a package is not collected from a pickup location, it may be returned to sender, and additional shipping charges may apply to send it out again.

If anything goes wrong with your delivery, email info@marasnest.com before starting a refund request, payment dispute or chargeback. In most cases we can sort it out for you faster than that.

6. Delivery Responsibility

Please make sure your shipping address is complete and correct at checkout.

If you spot a mistake in your address, email info@marasnest.com within 24 hours of placing your order.

Once the carrier’s tracking confirms that the package has been delivered to the address provided, responsibility for the shipment passes to the customer.

Mara’s Nest cannot be held responsible for delays or delivery issues caused by: